FAQs for S2-S4

School Closures and Coronavirus (Covid-19)

S2 - S4 Frequently Asked Questions

Last update Monday 25 May

My Chromebook is not working, what should I do?

If you have access to another device, please use that to continue with your school work. If not, please email the school and we will try our best to drop one off at your house.

Do I need to complete the work being set on Google Classroom?

It is important that you continue your learning during this period of closure. It will be important for your well-being that you maintain a routine. To support this, your class teachers will be posting regularly on Google Classroom.

Do not worry if you are unwell or you are spending time caring for others and are unable to complete it all. Also, if you need help or don’t understand something, you should contact your teacher directly through your Google Classroom. Don't feel that you need to do everything at once and if you are finding yourself completing more work than you would at school think about reading a book, or doing some house work!

Please remember that learning at home is not the same as in school; unfortunately we cannot provide the same level of learning and teaching as in our usual school experience in the current situation. We therefore do not have the same expectations of response from our young people.

We do not expect the same level of work rate from all of our young people. Your health and wellbeing are more important. We would like you to consider balancing the work set in proportion to what you feel able to do. There is nothing wrong with you setting your own pace with your parents and carers, doing what you can and leaving some tasks unfinished.

How should I organise my week?

You might want to consider following your school timetable whilst you are at home - but only if that helps you. Alternatively, Mrs Wilson has posted an example of a weekly planner in the Wellbeing Google Classroom that you can use to break down your week. Please remember to take lots of breaks from the screen. You may want to use To-Do function in Google Classroom to keep on top of work due:

Supporting your child using Google Classroom

I am not in a Google Classroom, what should I do?

You can send an email to the school office (stirlinghs@glow.sch.uk) and we will ask your teacher to add you. Or get in touch with a classmate and ask them to send a message to your teacher.

Will I get my report?

We will not be issuing any Progress Update this term. You can email your teacher if you are worried about anything, or to ask them a question. Your parent or carer will continue to receive their Google Guardian Summary every Friday.

I’ve left things in my school locker, will I be able to collect them?

No, at the moment the school is closed to all pupils. We will update you as soon as the situation changes. Keep an eye out on Twitter for updates!

I normally have a meeting in school with a key teacher and my parent/carer to discuss my progress. Will this meeting take place this term or next?

All the meetings that would normally take place will be postponed and rescheduled for when everything is back to normal. Your key teacher will have been in touch with home already and you should have an invite to a key teacher Google Classroom. This means you can keep in touch easily.

Will I be in full time from 11 August?

It will not be possible for everyone to be in school at the same time. Initially, you will spend part of the week in school and part of the week continuing with your learning at home. Your time in school will increase when it is safe to do so. We will be sending out more information before the beginning of the summer holidays.

I was supposed to be going on a school trip, when will my money be repaid?

We are working with travel companies and the council insurance providers. We will email parents as soon as we have an update.

If I feel I need to speak to someone about everything that is going on, where can I get support?

Your pupil support teacher is here for you. Please email Mrs Wilson (wilsonv06s@stirlingschools.net) if you are in Douglas or Randolph or Miss Robb (robbs06s@stirlingschools.net) if you are in Stewart. You can also email Mrs McCabe (mccabef06s@stirlingschools.net) or Ms Devoy (devoya06s@stirlingschools.net) or Ms Allen (allenl06s@stirlingschools.net). You will also find lot's of helpful information in the Wellbeing Google Classroom.

If you would like to talk to someone over the phone, Stirling Council have set up the Wellbeing Line for children and young people 12 years an over. The service is open on Monday, Wednesday and Friday from 1.30pm to 4pm. This line is confidential and will not ask for any details unless concerned for your wellfare.

Phone: 0800 015 3320

Advice for Parents/carers:

Stirling Council has set up a dedicated telephone advice line and email enquiry service for those seeking advice about children and young people’s support needs, learning and well being during the current COVID-19 pandemic.

You can contact the advice line by either:

  • Telephone - 01786 404040 (Monday-Friday from 10am-12.30pm and from 1.30pm-4pm)

This link will take you to all of the current ways to get support from Stirling Council:


What if I have more questions?

Please email any questions to the school and we will do our very best to answer them. Thank you again for your support and understanding. We hope you and your family remain safe and well.